Contact

We would love to hear from you! Please reach out to customerservice@bysophialee.com for any questions you may have.

Our office hours are Monday-Friday 10am-4pm. We put a big emphasis on responding to emails quickly, but please be patient with us as we have a high volume of emails come in daily. Expect an email response within 48 business hours. Appreciate you!

Here are some frequently asked questions:

  • Planners ship within 2-4 days from our office. As soon as the package ships, you should receive a tracking code from the USPS.
  • All sales are final.
  • Unfortunately, we are not able to accept address changes.
  • Shipping for packages that are returned to sender due to the incorrect address will need to be paid for by the customer. 

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