We would love to hear from you! Please reach out to customerservice@bysophialee.com for any questions you may have.

Our office hours are Monday-Friday 10am-4pm. We put a big emphasis on responding to emails quickly, but please be patient with us as we have a high volume of emails come in daily. Expect an email response within 48 business hours. Appreciate you!

Here are some frequently asked questions:

• Planners ship within 2-4 days from our office. As soon as the package ships, you should receive a tracking code from the USPS.
• All sales are final.
• Unfortunately, we are not able to accept address changes.